Technology continues to redefine what efficiency means in logistics, and CargoWise has just raised the bar again.
With the launch of the new CargoWise Value Packs, logistics providers can now access a simpler, AI-infused, and more cost-effective way to manage operations, automate workflows, and improve profitability, all without worrying about multiple user or hosting fees.
This new model isn’t just a pricing change; it’s a structural shift designed to make automation more accessible and directly beneficial to your customers. Let’s unpack what makes the CargoWise Value Packs such a breakthrough for logistics providers worldwide.
Why did CargoWise Introduce Value Packs?
Over the years, logistics companies have evolved from paper-based processes to digital ecosystems, relying heavily on ERP and automation tools like CargoWise. However, as digital adoption grew, so did the overhead costs, user seat fees, cloud hosting, training subscriptions, and integration charges, often piling up.
WiseTech Global, the developer of CargoWise, recognized that while automation brought value, software overheads were cutting into profitability for many forwarders and customs brokers.
The new CargoWise Value Pack model fixes that problem by introducing an all-inclusive transaction-based fee, the CargoWise Automation Fee, designed to simplify billing, remove redundant costs, and directly tie system usage to customer outcomes.
What’s Included in the CargoWise Value Packs?
At its core, the CargoWise Value Pack offers everything you already use, automation, hosting, and user access, bundled under one unified fee. But it also goes beyond that, delivering a host of benefits aimed at transforming how logistics teams work.
Here’s what’s inside:
1. One Simple Fee – The CargoWise Automation Fee
Instead of managing multiple charges for users, hosting, and transactions, the new model introduces a single CargoWise Automation Fee.
This per-transaction charge covers all system functions related to export or import workflows, including customs processes, document generation, data transfers, and compliance functions.
That means no surprise hosting bills, no per-user licensing limits, and no complex cost breakdowns.
2. No More User Seat Fees
For many logistics providers, the ability to scale teams without worrying about user licenses has been a long-time wish. With Value Packs, that’s now a reality.
Whether your company has 10 users or 10,000, every employee can work freely across departments and branches with unlimited access, all included in the same automation fee. This creates a level playing field for businesses of all sizes to grow without added administrative or technical restrictions.
3. No More Standard Cloud Hosting Fees
CargoWise Value Packs also eliminate the traditional cloud hosting and processing costs.
Now, you can store as much data, process as many transactions, and add as many users as needed, without increasing system costs.
This move helps logistics providers handle surges in shipment volumes or global expansions without worrying about infrastructure scalability or server limits.
In essence, CargoWise has turned its hosting into an infinite resource included in one predictable price model.
4. Transparent and Simpler Billing
Under the new model, the CargoWise Automation Fee can be treated as a disbursement. That means forwarders can pass the cost directly to customers, just like freight charges, customs fees, or fuel surcharges.
This gives companies two major advantages:
Better financial control: You can remove software costs from your P&L.
Clearer customer billing: Clients see automation as a visible service component, enhancing transparency.
Every logistics provider, regardless of size, will see the same standard automation fee, ensuring fairness across the ecosystem.
5. Direct Customer Value
Passing automation costs as a disbursement means your clients pay for the digital value they directly receive, faster processing, fewer manual errors, and real-time visibility.
When you automate customs entries or generate digital Bills of Lading instantly, your customers benefit immediately. The Value Packs help forwarders turn technology from a cost center into a customer-facing value driver.
6. Built-In AI and Agentic Workflow Management
Perhaps the most transformative part of the new CargoWise Value Packs is access to AI-driven automation.
CargoWise is introducing advanced Agentic Workflow and AI Management Engines, which will soon handle repetitive processes automatically, like data validation, rate lookups, and milestone triggers, allowing teams to focus on exceptions and strategic decisions.
This AI infusion delivers:
- Faster operational turnaround
- Fewer manual errors
- Enhanced compliance and tracking accuracy
- Greater productivity across teams
It’s the next step toward a fully intelligent logistics ecosystem where systems learn, predict, and automate decisions faster than ever before.
7. Integrated Learning and Certification at No Cost
To ensure every user maximizes the platform’s potential, WiseTech Academy’s full suite of training courses is now included within the Value Packs, except a few third-party programs.
This means your workforce can continuously learn about:
- Freight forwarding best practices
- CargoWise modules and automation tools
- Global customs compliance and documentation workflows
With hundreds of hours of role-based training content, it’s a major boost for continuous workforce development at no additional cost.
How does the CargoWise Automation Fee Work Inside Your Jobs?
Under the CargoWise Value Pack, the CargoWise Automation Fee isn’t just a line on your supplier bill, it’s automatically managed inside your own jobs so you can clearly see, recover, and reconcile it.
When an invoicing job is created (for shipment or standalone brokerage), the system:
- Accrues the Automation Fee via a special Job Revenue Journal in your nominated invoicing currency.
- Creates a matching WIP transaction so the fee can be recovered from your customer as part of normal billing.
- Surfaces the fee in Job Profit documents/reports, giving you clearer visibility of true job and operational profitability.
Behind the scenes, CargoWise auto-deploys the required global GL accounts and global charge codes, mapped to a dedicated Automation Fee clearing and payable account. You can later adjust GL numbers, tax settings, or descriptions to match your accounting policy and local regulations.
You can also:
- Generate a Pro Forma invoice if a customer wants to see the Automation Fee broken out per job.
- Configure charge descriptions (for example, tagging “Origin”, “Destination”, or shipment numbers) so your billing stays crystal clear.
- Carry descriptions across intercompany invoices, keeping charge visibility consistent between group entities.
The result is simple: the Automation Fee is automatically captured, tracked, and recovered at the job level, making it much easier to align software usage with customer revenue, without manual spreadsheets or messy allocations.
How CargoWise Value Packs Impact Your Bottom Line?
The Value Packs model isn’t just operationally efficient, it’s financially transformative. You can remove automation costs from your internal profit and loss statement if treated as a disbursement.
Your customers benefit from cost transparency while recognizing automation as part of the logistics service value chain. You reduce administrative burden, no longer managing licenses, hosting fees, or billing complexity.
For many forwarders, this could result in a significant margin improvement, not through price increases, but through smarter cost management.
How do You Switch to the CargoWise Value Pack?
If your business is ready to transition to the CargoWise Value Pack, or if you simply want to understand how the new commercial model impacts your current setup, you can initiate the process directly through the CargoWise eRequest portal.
Submit an eRequest using the following details:
- Product: ENT
- Criticality: CR9
- Product Area: ADM
Once submitted, a CargoWise representative will reach out to guide you through the onboarding steps, explain configuration requirements, and ensure your migration is seamless and aligned with your operational and accounting needs.
Important Note on Rollout
The CargoWise Value Pack is already live for all new CargoWise customers.
For existing customers, the new model will be fully activated and available from December 1.
If you need any further assistance or guidance during the transition, talk to the CargoWise service partner today.
Why this matter for the Future of Logistics?
As global supply chains become more complex, logistics providers need technology that scales without friction. CargoWise’s new model reflects the future, where AI, automation, and visibility merge under one seamless experience.
By simplifying billing and integrating powerful AI workflows, CargoWise is positioning logistics providers to operate faster, smarter, and more profitably in an increasingly competitive landscape.
This isn’t just a product update, it’s the beginning of an era where logistics software directly contributes to profitability, not overhead.
Conclusion
The CargoWise Value Packs are more than an upgrade, they’re a rethinking of how logistics technology should deliver value.
From eliminating user fees and hosting costs to enabling AI-driven workflows and transparent disbursement billing, this model helps freight forwarders and customs brokers run leaner, smarter operations while passing clear benefits to their customers.
It’s the future of logistics software, AI-infused, powerfully productive, and profit-driven.
If you’re ready to transform how you manage automation costs and maximize your CargoWise investment, now’s the time to explore the new Value Packs.
Schedule a demo with our certified CargoWise service partners and discover how the CargoWise Value Packs can help you simplify your costs and scale your logistics business efficiently.
