Freight forwarding today demands more speed, more visibility, and fewer manual errors. That’s why so many forwarders turn to CargoWise, one of the most powerful logistics ERP platforms in the industry. But here’s the real story: most freight companies don’t use CargoWise to its full potential.
As certified CargoWise consultants, we work specifically with CargoWise users, freight forwarders who are either just getting started or have already implemented the system but aren’t seeing the results they expected. Whether it’s messy workflows, underused modules, or integration gaps, we step in to help freight forwarders take full control of their operations using CargoWise the right way.
So, what type of CargoWise help do freight forwarders typically need? Here’s a breakdown of where things usually go wrong and how we help fix them.
What Challenges Do Forwarders Face When Using CargoWise?
CargoWise is designed to support every part of the logistics process. But just because the tools exist doesn’t mean they’re being used properly. We regularly see companies struggle with:
- Manual job creation and delayed invoicing
- Disconnected data between departments
- Poor visibility into shipment status
- Outdated or unstructured workflows
- Teams working around the system instead of within it
- Reporting dashboards that don’t reflect actual performance
Most of these problems come from a lack of setup, training, or customization, not from flaws in the software.
Why Do Freight Forwarders Reach Out for Help?
Freight forwarders usually contact us when their CargoWise usage feels like a burden instead of a solution. These are the most common triggers:
- A recent CargoWise implementation that didn’t go as planned
- Growing operational volume but outdated workflows
- Expansion into new regions without consistent configurations
- Poor customer communication and a lack of shipment updates
- Delays in billing, leading to revenue leakage
- Over-reliance on spreadsheets or emails to get things done
In many cases, companies have the right platform but lack the right partner to unlock their full value.
What Kind of Support Do We Provide as Certified CargoWise Consultants?
We don’t just advise, we get involved. Our team specializes in hands-on, end-to-end support tailored to freight forwarders already working within the CargoWise ecosystem. Here’s how we help:
1. Implementation Support
For users, we design a system setup that matches your freight services. That means:
Our CargoWise implementation support includes CargoWise setup, new company onboarding, user management, registry setup, eHub adaptor setup, and patch updates.
2. Customization Support
CargoWise customization support is a specialized offering designed to enhance the functionality and user experience of the CargoWise platform. Some of them are Screen Customization, Document Customization, Label Customization, Report Customization, and more.
3. Configuration Support
CargoWise configuration support helps align the software with your business processes, ensuring it meets your unique requirements. Proper configuration improves efficiency, data accuracy, and user adoption. It allows your business to leverage the full power of CargoWise while reducing manual tasks and errors.
4. Workflow Setup and Optimization
Workflows are what make CargoWise truly efficient. But most freight forwarders don’t use them, or use them incorrectly.
We help you:
- Automate job creation based on bookings
- Assign tasks automatically to the right team members
- Trigger invoice generation from shipment milestones
- Send shipment updates to customers without manual input
5. Custom Integration
CargoWise works best when it matches how you operate. That’s why we integrate your system to reflect your real-world business model.
- Global Customs Integration
- Automated Customs Submissions
- Real-Time Status Monitoring
- Compliance with Customs Regulations
What About Team Training and User Support?
Even the best CargoWise setup can fail if your team doesn’t know how to use it. Freight forwarders often have high turnover, remote teams, or offices in different countries, so user knowledge becomes critical.
We provide:
- Department-specific training (Ops, Finance, Sales, Customs)
- Easy-to-follow training guides and recorded demos
- Ongoing support for system updates or new feature rollouts
- Onboarding assistance for new hires
Why Should You Trust a Certified CargoWise Consultant?
We’re not just consultants, we’re certified CargoWise professionals. That means we’re trained directly on the platform, tested for system-level knowledge, and experienced in real-world logistics environments.
We work only with CargoWise users, which means we understand:
- The specific pain points of freight forwarders
- The technical structure of CargoWise modules
- How to balance operations, compliance, and customer experience
- How to help companies scale regionally or globally
Conclusion
CargoWise is designed to help freight forwarders grow smarter, faster, and more profitably, but only if it’s configured, used, and maintained properly. If your current setup feels incomplete, outdated, or misaligned with your business, you’re not alone. We’re here to help.
As certified CargoWise consultants, we focus exclusively on helping freight forwarders get the most out of their system through smart implementations, automated workflows, customized modules, integrations, and meaningful training.
Ready to upgrade your CargoWise experience? Reach out now for a personalized consultation.
