CargoWise ERP Glossary - Key Terms & FAQs

Our CargoWise ERP Glossary Terms provide clear, concise definitions of key terms used in CargoWise, helping users navigate the system with confidence. Along with these definitions, we've included in-depth FAQs to clarify complex concepts, ensuring you get the most out of your CargoWise solutions.

Knowledge-Based Routing

Last updated: July 18, 2025
Logistics CargoWise
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CargoWise’s Knowledge-Based Routing is a powerful tool for automating shipment path selection using historical data, established business criteria, and artificial intelligence. Rather than depending exclusively on manual input, this feature examines previous shipment records, carrier performance, transit durations, and freight rates to identify the most efficient route for each delivery. The system also considers service levels, geographic constraints, and client-specific requirements to optimize routing in real time, eliminating human error and enhancing overall consistency.

Knowledge-Based Routing, which is integrated directly into CargoWise workflows, allows logistics companies to operate more precisely, quickly, and reliably. It continuously learns from operational trends, enabling firms to respond rapidly to market changes or performance shifts. The capability is particularly useful for high-volume goods forwarders and multinational logistics organizations seeking to scale effectively. It promotes operational excellence by minimizing decision fatigue, increasing compliance, and improving customer satisfaction through on-time and cost-effective deliveries.

Frequently Asked Questions

How can Knowledge-Based Routing eliminate the need for manual routing?

It automates decisions based on previous performance and AI analysis, allowing employees to concentrate on strategic planning and exception handling rather than repetitive routing tasks.

What types of data does the system consider while making routing decisions?

CargoWise uses shipment history, carrier reliability, cost data, transit time records, and user-defined preferences to ensure that the best route is selected for each booking.

Can routing rules be customized to meet specific business requirements?

Yes, customers can customize routing rules based on preferred carriers, customer contracts, service tiers, or geographic boundaries, making the system very adaptable and policy-driven.

Does artificial intelligence help to refine routing decisions over time?

Absolutely. The system continuously improves its decision-making by recognizing successful patterns and avoiding previously problematic approaches.

What business outcomes can be expected from this tool?

Benefits include faster response times, lower freight costs, fewer service failures, and improved compliance with customer and carrier regulations, all of which result in increased operational efficiency.