CoNNet Worldwide
Our client, CoNNet Worldwide, is a mid-sized Brazilian freight forwarder that is capable of serving its clients with a variety of freight forwarding, customs brokerage, and 3PL solutions catering to industry-specific needs.
Their offices are in both Salvador and Rio de Janeiro and they manage as much as 95% of import jobs for their clients.
| “Elicit’s CargoWise automation has truly revolutionized our operations at CoNNet Worldwide. Efficiency skyrocketed, manual tasks vanished, and client satisfaction soared. Thanks to Elicit’s expertise, our journey to streamlined logistics has just begun, and we’re thrilled for the future it holds.” Jerry Colin Operations Manager |
Challenges faced
- The absence of supervisors or managers unwittingly made task tracking and an accurate evaluation of team activities impossible.
- All the communications happened out of CargoWise and therefore no information was received and the updates never reached the customers.
- Manual order processing lengthened processing time and led to undesirable delays.
- Late replies cause delays.
- Manual management limits visibility.
- Data errors lead to inaccuracies.
- Rigidity hampers flexibility.
- Tracking progress is difficult.
- Manual processes hinder integration.
Solutions
- The adopted user-friendly tasks were aimed at further maximizing the transparency and the effectiveness of the management reporting.
- Installed autonomous tasks around the order management system, saving time and giving a clear picture to clients.
- Presently the task to automate milestones and trigger notifications is done internally within CargoWise to reduce the external communication.
Results
Your logistics company can greatly increase efficiency and improve operations by implementing modern workflows. Task simplification increases visibility, which permits self-deployment of activities and more efficient use of communication resources via CargoWise automation. This has several positive effects on your company.
Firstly, you can increase overall productivity by reducing repetitive, slow, and ineffective tasks. Your workflow becomes less dependent on humans and more accountable. Employee engagement improves when time-consuming chores are automated, allowing them to focus on more meaningful work.
Automation also improves transparency inside your company by substituting automated tracking, notifications, and reminders for human processes and outdated email. In addition to avoiding complications and mistakes, automation guarantees the efficient management of tasks, milestones, triggers, and exceptions.
Furthermore, taking a sequential approach to project completion increases client satisfaction by ensuring timely delivery. Making decisions is made easier when crucial information is visualized, which improves company outcomes.
Are you looking for transparency in your workflow?
Elicit stands out for its brand knowledge and leading technology, being a reputable and qualified CargoWise service partner.
In 2022, we carried out 20 implementations of CargoWise, 48 integrations, and 200+ automation for 40 shipping businesses, saving our customers over 75,000 hours (almost 8.5 years).Now you can digitally modernize your logistics business and save you years from now. Arrange a free audit call with one of our experts today.
