About Hopsico
Hopsico, a leading multinational in Brazil, finished vehicle logistics and global multimodal supply chain solutions, operates across 300 destinations spanning five continents.
| Hopsico’s partnership with Elicit for RPA services has revolutionized our customs declarations and carrier contract management. The automation has saved us valuable time and improved accuracy, empowering us to focus on strategic logistics initiatives Retrien Forwarding Officer |
Challenges Faced
In their Brazilian office, Hopsico encountered significant inefficiencies in clerical data entry, particularly concerning customs declarations that often involved hundreds of line items per invoice. Manual entry processes were time-consuming, hindering throughput and productivity. Additionally, managing rate contracts with carriers (truckers, airlines, and shipping lines) manually further strained operational efficiency and accuracy.
Solution
Hopsico partnered with Elicit Technology to streamline its operations. Elicit introduced the CargoWise RPA service to maintain and update monthly tariffs, enabling seamless quoting and automated rating for sales and operations teams. Elicit also assumed responsibility for compiling customs declaration forms, and relieving Hopsico’s staff of data entry tasks. This shift allowed staff to focus on critical tasks like verification and submission, thereby enhancing process accuracy and efficiency. Elicit’s 24/7 support ensured the timely processing of customs documents, even on weekends.
The next step involved implementing Robotic Process Automation (RPA) to automate data entry for carrier contracts. This automation reduced processing time and improved accuracy in managing rates and tariffs, further optimizing efficiency.
Results
- Customs: Elicit Technology successfully processed 8,000 individual product line items monthly, saving 266 hours of staff time.
Conclusion
Hopsico successfully handled significant operational difficulties within its Brazilian office by utilizing Elicit’s RPA services. The use of CargoWise RPA for tariff administration and customs declaration compilation has greatly improved logistics efficiency and accuracy. The automation of data entry for carrier contracts improved operations, lowering processing times and errors. These developments have increased overall efficiency and competitiveness in the global logistics industry by optimizing operational throughput and freeing up resources for Hopsico’s employees to concentrate on valuable jobs.
