About the Company (Ceosion)
Ceosion is a logistics and supply chain management company that offers innovative and responsive transport solutions. Since its creation, Ceosion has expanded and caters to a vast spectrum of clients seeking visibility and optimization solutions within their global supply chains. As a result of emphasizing innovation and customer satisfaction, it is still ahead in the logistics industry by employing the best technology in its operations.
| The CargoWise document customization by Elicit Technology has made it possible for Ceosion to handle their documents efficiently in a more transparent manner, and meet increased customer expectations all while enhancing their operations. Hamilton Director, Ceosion |
Challenges Faced
Classified Procedures for Documentation: One of the bigger issues Ceosion faced was documenting work properly. Current practices include the use of several platforms for organizing and communicating data, which causes system disorder, manual entry and document change, and Variability in document types, respectively. This classification impacted internal productivity but also raised issues with creating a level of truth for customers to see.
Difficulty in Meeting Diverse Customer Needs: Ceosion often had to generate specific documents to their client’s specifications to ensure that they would suit the requirements of their buyer. Such a risky approach was due to the absence of a unified framework, which ensured that adjustments were highly time-consuming and error-prone in each new customization.
Challenges with Language and Visual Customization: Ceosion is located in a global market and this required the preparation of some documents in different languages. Furthermore, customers were concerned about the style of the documents including the font type, color, and positioning. Overseeing these preferences was a slow and tedious process which posed many issues.
Solution
CargoWise document customization was adopted by Ceosion which allowed the creation of documents without using design and development tools as it gave the necessary templates that could barely be altered to fit the company’s needs. Eventually, Ceosion implemented document processes, which enabled it to recycle the effective layout for resembling shipment scenarios and recurring clients.
The ability to deploy its Document Configurations and Sections in CargoWise with minimal intervention enhanced its feasibility. It allowed Ceosion to fine-tune documents according to the needs of the client and create documents that differ slightly from one another without the necessity to rewrite the documents again.
Section types helped Ceosion establish the exact layout of sections of a document, including headers, footers, and body content within the document. This made it easier to control and create documents within a corporate style and format. Section-level filters were utilized to set the automatic display of sections depending on certain criteria, thus minimizing oversight and increasing document credibility.
The multi-language capabilities also enabled Ceosion to easily generate and distribute documents in multiple languages. Furthermore, themes offered an aesthetic customization feature since documents had to meet the desired appearance of various clients thereby making all correspondence professional.
Results
Increased Efficiency and Productivity: By integrating document handling within the CargoWise platform, Ceosion was able to cut down the time that was spent on producing, modifying as well as managing the documents. The customization process made it easier to manage internally and the organization could concentrate more on the main goals and objectives.
Enhanced Customer Satisfaction: The improvement in Ceosion‘s customer service resulted from the enhanced accurate, consistent, and customized documentation system that was promptly delivered by the proposed system. Clients found value in clear work products and the professional appearance of documents, which improved their relationships with clients and customer satisfaction.
Reduced Error Rates and Improved Compliance: Changes made to the automated section regarding filtering and configuration minimized the chances of wrong configurations and documentation errors. This not only led to an increase in the level of accuracy of info that was relayed to customers but also helped Ceosion adhere to several rules across various markets.
Conclusion
With the help of the customization services offered by Elicit Technology, Ceosion has been able to translate the CargoWise documentation format into a more efficient and customer-oriented system that has enhanced its customization capabilities. This success story supports the concept outlining integrated and solution-oriented technology approaches in the logistics field not only for internal optimization but also for improved customer satisfaction.
