Service Level Agreements (SLAs) in Freight

In freight, Service Level Agreements (SLAs) are legal contracts between logistics providers and their clients that define precise service performance criteria. These agreements are critical in establishing expectations for service delivery timeliness, shipment accuracy, communication, and response timeframes. SLAs serve as a shared understanding of the service quality that will be provided, ensuring that all parties are on the same page about performance targets and accountability metrics.

CargoWise allows you to incorporate SLAs into automated workflows to track and control performance data in real time. The software allows for milestone-based monitoring, proactive notifications, and customizable reports to help logistics providers stay within contractual limits. SLAs not only increase service dependability and transparency, but they also lay the groundwork for continual development by requiring quantitative feedback and compliance tracking. This enables businesses to keep promises, resolve concerns swiftly, and establish long-term trust with customers.