Shipment Exception Handling

Shipment exception handling is a vital logistics operation that deals with unexpected issues that arise during the transit of goods, such as delays, damages, lost cargo, misrouting, or customs holds. These exceptions can arise at any point in the supply chain and frequently necessitate rapid, coordinated responses to avoid service disruption. The purpose is to identify problems early on, convey them to relevant stakeholders, and adopt corrective steps with minimal impact on delivery schedules and customer satisfaction. Exception management is critical for ensuring operational resilience, protecting brand reputation, and meeting contractual responsibilities, particularly in high-volume or time-sensitive logistical contexts.

CargoWise enables shipment exception handling by integrating real-time tracking, automatic notifications, and workflow management features. When an exception is detected, the system can notify the appropriate stakeholders and take corrective action, such as rerouting shipments, updating delivery estimates, or beginning claims processes. Logistics firms can reduce costs associated with delays, improve customer communication, and increase total reliability of their supply chains by handling exceptions methodically.