MRN Movers
The MRN Movers is a logistics provider that provides clients with freight services, customs brokerage, trucking, and warehousing options among others. As a result of many prime locations and sixty staff, MRN is registered as a freight forwarder in the state of Nairobi, Africa at the time of the 2022 financial year.
Now, let’s talk about how our client switched towards the CargoWise Platform in February of 2022 by getting rid of multiple systems from Elicit Technology.
| “The overall capacities of the platform, as well as training and support from CargoWise, were all necessary to run a smooth operation and empower the employees. Therefore, the MRN Movers firm received additional exposure, reduced mistakes, higher quality service, and compliance, which, in turn, contributed to the growth of the business and the lowering of the risks. Elicit Technology’s involvement in dealing with problems and providing penalty coverage helps guarantee a smooth transition for all parties involved”. Racklin Rao Process Development Manager |
Challenges Faced
MRN Movers faced several challenges before the implementation of the CargoWise platform. Firstly, they needed to make workflows more efficient to handle specific tasks better. This meant finding and fixing any issues and making everything run smoother overall. They also wanted to reduce errors by cutting down on manual data entry as much as possible.
Integrations were a big hurdle, especially when it came to getting approval for things like Purchase Order processing. MRM Movers had to figure out who needed to approve what, based on factors like financial limits or business rules.
They needed to set up clear approval processes, with different levels of approval depending on the amount or type of purchase. They wanted to make sure everyone could see where shipments were at every step of the process so that they could track them effectively.
Overall, they were in need to take a careful approach to each aspect of the implementation process for analyzing workflows, cutting down on manual work, setting up clear approval processes, and overcoming the challenges.
Solutions
CargoWise One was critical in the sense of different operational requirements. Providing flexibility in submitting the TDS report made the VGM filing process on the website of the carrier more efficient and accurate. The entire link of shipping and carrier booking instructions has now made communication and cooperation with the carriers less troublesome.
CargoWise One was able to integrate the exchange rates’ API that permitted the real-time delivery of updated rates to the system, consequently improving financial transaction accuracy and responsiveness. The Forwarding Module now includes the following with its credit control functions it provides financial supervision and control.
Moreover, the CargoWise Training and Support team ensured that the users were well versed with the system and provided Helpdesk support by answering all the questions and concerns. In summary, the cargo management system was tremendously improved through the comprehensive solution that the organization implemented with CargoWise One.
Results
- The company’s move to a single system, the CargoWise platform, has resulted in several substantial benefits. First and foremost, it has increased exposure for both staff and clients. Employees now have greater access to critical data due to CargoWise One, allowing them to make better decisions and work more efficiently. Clients benefit from being able to examine their shipments and transactions in greater detail, which fosters trust and satisfaction.
- Additionally, CargoWise One’s integration capabilities have optimized about 80% of the company’s operations and tasks. This means less time spent on data entry and fewer mistakes, resulting in better outcomes and higher levels of service.
- Reducing the number of internal emails has also helped streamline communication and collaboration among staff members, making it easier to work together and boosting productivity. Plus, sticking to tax compliance standards has minimized the risk of facing penalties, ensuring the company follows the rules and protects its finances.
- With improved rate management driving business growth, implementing a digital sales process and offering round-the-clock help desk support have also helped cut down on tedious tasks and provided ongoing support to both employees and clients.
Defining it shortly, the transition of the MRN Movers to CargoWise is a great step forward, which brings numerous advantages to the business. Through CargoWise One implementation, the warehousing facility has been able to achieve transparent work processes, fewer mistakes, as well as improved communication and compliance. It has helped it to function well and thus perform better.
The holistic CargoWise solution, which is supported by Elicit Technology experts, not only eliminated the MRN Movers problem but also created the foundations for long-term growth and better risk management. By using CargoWise One’s features and creating an atmosphere of endless development, MRN Movers is capable of handling the complicated logistics of the business and offering the best service to its clients.
