System Scanning & Health Check

Find risks before they hit operations.

Operations Audit & Optimization

Improve performance with measurable operational gains.

User Training

Train teams to work smarter every day.

This and other consulting & optimization services in CargoWise

We are always ready with the solution you need.

Share your goals with us — we'll optimize CargoWise to deliver measurable results.

Salesforce

Sync Salesforce data with live shipments.

HubSpot

Align sales activity with operational shipment data.

Zoho CRM

Connect Zoho deals with CargoWise operations.

Microsoft Dynamics CRM

Unify CRM and logistics on one workflow.

This and other CRM integrations in CargoWise

We are always ready with the solution you need.

Share your requirements with us — we'll integrate CRM into CargoWise to fit the way you work.

ICEGATE Integration

Accelerate ICEGATE integration delivery for efficiency, connecting CargoWise to India's national customs gateway for automated declaration filing.

ACE Integration

Accelerate ACE integration delivery for efficiency, connecting CargoWise to the US CBP's Automated Commercial Environment for import filings.

AMS Integration

Optimize AMS integration delivery at scale, automating advance cargo manifest submissions into the US Automated Manifest System.

AES Integration

Accelerate AES integration delivery for efficiency, automating US export declaration filing through the Automated Export System.

CDS Integration

Accelerate CDS integration delivery for efficiency, connecting CargoWise to the UK's Customs Declaration Service.

DMS Integration

Streamline Netherlands customs declaration delivery, connecting CargoWise to Dutch Customs' current DMS platform, which fully replaced AGS in 2024.

MPCI Integration

Automate UAE pre-loading manifest filing, connecting CargoWise to MPCI for mandatory cargo information submission before loading.

ICS2 Integration

Accelerate ICS2 integration delivery for efficiency, meeting the EU's mandatory Entry Summary Declaration requirements across all transport modes.

ASM Sequoia Integration

Accelerate ASM Sequoia integration for efficiency, connecting CargoWise to Sequoia's customs filing platform.

TradeNet Integration

Streamline Singapore customs filing, connecting CargoWise to TradeNet's single window for permits, duties, and Certificate of Origin declarations.

ASYCUDA Integration

Accelerate ASYCUDA integration delivery for efficiency, linking CargoWise to the customs automation system used widely across Africa.

SARS Integration

Accelerate SARS integration delivery for efficiency, connecting CargoWise to South Africa's national customs system.

SISCOMEX Integration

Accelerate SISCOMEX integration delivery for efficiency, connecting CargoWise to Brazil's Integrated Foreign Trade System.

VUCEM Integration

Optimize VUCEM integration delivery at scale, connecting CargoWise to Mexico's single window for foreign trade.

NZCS Integration

Accelerate NZCS integration delivery for efficiency, connecting CargoWise to New Zealand Customs Service's filing platform.

About Us

Discover who powers your CargoWise success.

Careers

Join our global logistics technology team.

Contact Us

Talk to CargoWise experts about your goals.

CargoWise Resources

Your Complete CargoWise Support Destination

From implementation to automation, optimize every process with expert CargoWise guidance.

CargoWise Shortcuts

Work faster with practical keyboard shortcuts.

Free Tools

Use free tools for everyday logistics tasks.

CargoWise Healthcheck

Uncover ways to improve CargoWise performance.

CargoWise Resources

Your Complete CargoWise Support Destination

From implementation to automation, optimize every process with expert CargoWise guidance.

Glossary

Browse key logistics and CargoWise terms.

CargoWise Resources

Your Complete CargoWise Support Destination

From implementation to automation, optimize every process with expert CargoWise guidance.

Incoterms

Understand trade terms for global shipping.

CargoWise Resources

Your Complete CargoWise Support Destination

From implementation to automation, optimize every process with expert CargoWise guidance.

Abstract network graphic

CargoWise AI-Driven Chat Bot: Instant Answers on Shipments, Exceptions, and ETAs

Get real-time answers on shipments, exceptions, and ETAs with our CargoWise AI-Driven Chat Bot. It connects directly to CargoWise, so anyone on your team can ask a plain-language question and get an accurate answer instantly.

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What Exactly is the CargoWise AI-Driven Chat Bot?

The CargoWise AI-Driven Chat Bot is an AI-powered virtual assistant built specifically for logistics and supply chain operations. It connects directly to CargoWise to provide instant answers about shipments, tracking updates, exceptions, ETAs, ATAs, and more, all through a simple chat interface. Instead of navigating complex dashboards or waiting for someone to reply to an email, users ask in plain language and get real-time, data-driven answers pulled straight from CargoWise.

Whether you're a freight forwarder, a logistics provider, or a customer trying to get a status update, the chatbot automates routine queries, improves response times, and takes repetitive questions off your team's plate.

Logistics worker inspecting shipping containers with a laptop

How the CargoWise AI-Driven Chat Bot Works?

01

Connect via API or eAdaptor

The chatbot connects directly to your CargoWise environment through API or eAdaptor integration, so every answer reflects what's actually current in your system.

02

Ask in Plain Language

A user asks a question in plain language, "where's shipment 4521," "any delays on this week's bookings", and the chatbot interprets the request and pulls the relevant CargoWise data.

03

Instant Answer or Escalation

The chatbot responds instantly. Anything it can't answer confidently escalates to your team, with the context already captured, so nothing gets lost in the handoff.

What the CargoWise AI-Driven Chat Bot Delivers?

01

AI-Driven Shipment Insights

Get real-time updates on tracking, exceptions, ETD/ETA, ATA/ATD, and more, answered directly in conversation.

02

CargoWise-Native Integration

Connects directly to CargoWise to fetch accurate, current shipment data, not a static or delayed snapshot.

03

Conversational, Plain-Language Queries

Ask a question the way you'd ask a colleague, no need to know which screen or report holds the answer.

04

24/7 Availability

Get shipment details anytime, without waiting on business hours or someone being available to reply.

05

Multi-Device Access

Accessible via desktop, mobile, and tablet, so the answer is available wherever the question comes up.

06

Escalation With Full Context, Not a Cold Handoff

When a question genuinely needs a person, the chatbot hands it off with the shipment details and conversation history already attached, so your team isn't asking the customer to repeat what they just typed.

Why Choose the CargoWise AI-Driven Chat Bot?

Saves Time

No more digging through emails and dashboards, just ask and get an instant answer.

Improves Accuracy

Reduces human error by pulling data-driven responses directly from CargoWise rather than relying on someone's memory or a manual lookup.

Enhances Customer Experience

Faster response times mean fewer frustrated customers waiting on a callback.

Secure by Design

Your CargoWise data stays encrypted and protected throughout, following standard data security practices for business systems.

Frequently Asked Questions

Happy to Assist You with Anything

It connects directly to CargoWise and reads your question in plain language, shipment status, exceptions, ETAs, whatever you're asking, then pulls the matching data from CargoWise and responds instantly, no dashboard navigation or waiting on someone to look it up.

Shipment status, tracking updates, exception alerts, milestone dates, and document-related queries are all answerable directly, pulled from live CargoWise data rather than a static or delayed snapshot.

It's built around CargoWise specifically, with the ability to extend to other connected ERPs or logistics systems where relevant to your operation.

No. It's designed for plain-language conversation, if you can type a question the way you'd ask a colleague, you can use it, no training required.

Yes. Data moves through secure, authenticated API connections between the chatbot and CargoWise, keeping information encrypted and protected throughout.

Yes. It's accessible across desktop, mobile, and tablet, so answers are available wherever the question comes up, not just at a desk.

We build the chatbot's understanding directly around your CargoWise data and workflows, so answers reflect how your operation actually runs, not a generic logistics FAQ bot bolted onto an ERP.

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