Hire a Dedicated
CargoWise ConsultantWho Works as Part of Your Team
Certified CargoWise experts for daily support, configuration, reports, integrations and urgent fixes. Hire full-time, part-time, hourly or per project - and get help on weekdays and weekends when a critical task can't wait.
Your consultant comes from a team that holds these WiseTech competencies - not a lone freelancer.
Be Honest. Ask Yourself These Six Questions.
Count how many you answer "yes" to. The number tells you what kind of CargoWise help your team really needs.
Do CargoWise tickets wait for days because your super user is busy moving freight?
When one person carries the system, every fix waits for their free time.
Do your teams keep Excel side-sheets because "CargoWise can't do that"?
Most of the time it can. It just was never set up to.
Did a CargoWise Next update change something - and nobody knows what?
Updates now roll out centrally. Someone needs to check them against your setup.
Are your integrations still on legacy eAdaptor, with no plan for eAdaptor Next?
The move is coming. It needs an owner and a date.
Does month-end mean fixing charge codes and GL mappings by hand?
Patching the same accounting issue every month is a setup problem, not a people problem.
Are you paying for Value Pack modules nobody has switched on?
216+ modules are included. Value only shows up when they're configured.
Hire, Freelance, or Bring in Elicit?
You have three ways to get CargoWise expertise. Only one keeps working when your expert goes on leave.
| What matters | In-house hire | Freelancer | Elicit dedicated consultant |
|---|---|---|---|
| Time to start | Months of searching and notice periods | Fast - if someone is free | 15 business days |
| WiseTech certification | Depends on who you find | Rarely verified | Every consultant, CCO to CCP |
| Weekend critical issues | Only if they pick up the phone | Not guaranteed | Covered, Monday to Sunday |
| Depth across modules | One person's experience | Usually one speciality | A bench of 36+ certified professionals |
| When they leave | Knowledge walks out with them | You start again | Documented setup + replacement in 7 days |
| Commitment | Salary, benefits, long notice | Ad hoc, little accountability | Monthly, hourly or per project |
A Week with Your Consultant. Weekends Included.
Not a helpdesk. Not a ticket number. A person who knows your registry, your charge codes and your customers by name.
Clear the queue
Weekend errors, stuck jobs and user tickets triaged. Priorities agreed with you.
Fix the root cause
The registry, workflow or milestone behind the error - not just the job.
Watch integrations
eAdaptor messages and EDI failures caught before customers notice.
Build what's missing
A report, a template, a charge code, a Neo login for a new customer.
Test and report
Next release checked. Summary sent: fixed, open, next.
On call for critical work
Go-live weekend, stuck customs filing, failed month-end run - raise it and we fix it.
Critical issue? Monday or Sunday, we're on it.
Freight doesn't stop at the weekend, so neither does your support. When CargoWise blocks a critical task - on Tuesday, Saturday or Sunday - your Elicit consultant picks it up and fixes it fast. That's ElicitTechnology.
One Consultant. Every Corner of CargoWise.
Forwarding, Customs, Warehouse, Transport, Accounting and Neo - covered by one person who can call in specialists when needed.
Daily support and fixes
User tickets, job errors and stuck milestones cleared before they hold up a shipment.
Configuration
Registry, custom fields, workflow templates, milestones, document delivery and scheduler.
Reports and documents
Reports, invoices, labels and templates that match how you bill and ship.
Integrations
eAdaptor monitoring, EDI fixes and a planned move to eAdaptor Next.
Accounting
Charge codes, GL mapping, AR/AP and a cleaner month-end close.
CargoWise Neo
Customer access, tracking views and onboarding for your shippers.
Release readiness
Every CargoWise Next update checked against your setup before it surprises your team.
Training and SOPs
New users trained and every change written down, so the knowledge stays with you.
Start with One Hour. Scale to a Full-Time Expert.
Pick the model that fits your workload today. Move up or down as it changes. Critical weekend support comes with every plan.
Hourly On-Demand
For quick fixes, one-off questions and a second opinion.
- No minimum hours
- Book when you need it
- Certified consultant on every call
Part-Time Retainer
For teams with a steady flow of change requests.
- [40 / 80] hours a month
- Same named consultant
- Monthly summary report
Full-Time Dedicated
Your own CargoWise expert, working only on your account.
- 8 hours a day, your working hours
- Joins your team calls and channels
- Specialist backup from our bench
- Monthly, [minimum term]
Project-Based
For work with a clear finish line.
- eAdaptor Next migration
- Neo rollout, new branch go-live
- Fixed scope, timeline and price
Certified by WiseTech. Matched to Your Work.
Every Elicit consultant holds an official CargoWise certification from WiseTech Academy. You don't pay a Professional to reset passwords - or send an Operator to redesign your workflows.
Certified Operator
Daily processing, user support, data fixes, back-office desks.
Certified Specialist
Troubleshooting, workflow fixes, reports, integration monitoring.
Certified Professional
WiseTech's highest level. Registry design, eAdaptor Next, Neo, go-lives.
From First Call to First Fix in 15 Business Days
No long onboarding project. No 50-page proposal. Four clear steps, and you meet your consultant before you commit.
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Discovery call
30 minutesTell us your modules, branches, open issues and working hours. We'll tell you honestly which model fits - or if you don't need one.
You get: a recommended model and scope
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Meet your consultant
ImmediatelyWe propose a named consultant with the right certification and module experience. You speak with them before anything is signed.
You get: a named, certified expert
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System walkthrough
First weekYour consultant reviews your registry, workflows, integrations and open tickets, then agrees a priority list with you.
You get: a shared, prioritised fix list
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Fixes land. Every week.
OngoingRegular check-ins, a shared queue, weekend cover for critical issues, and a monthly report of what was fixed and what's next.
You get: a CargoWise that keeps getting better
Same Consultants. Real CargoWise Results.
How Elicit Streamlined an Australian Freight Forwarder’s CargoWise with Tailored Workflows and Smart Configuration
An Australian freight forwarder’s CargoWise environment was reshaped around how its team actually works, improving workflows, system configuration, and daily operational efficiency through dedicated CargoWise expertise.
Your CargoWise Has a Backlog. Let's Give It an Owner.
Tell us what's slowing your team down. On the first call we'll recommend a model and a consultant - or tell you plainly if you don't need one.
- 30-minute call, no obligation
- Named consultant proposed within 30 days
- Critical issue right now? Email support@elicittechnology.com
Happy to Assist You with Anything
They own your CargoWise day to day: support tickets, configuration, reports, integrations, release testing and user training. They work as part of your team, not as a helpdesk.
Yes. If CargoWise blocks a critical task on a Saturday or Sunday - a go-live, a stuck customs filing, a failed month-end run - raise it and your consultant gets on it quickly.
Usually within 15 business days of the discovery call.
You can, and for some teams it's right. But one in-house expert is one person's knowledge, one person's leave calendar and one resignation away from starting over. With Elicit, your setup is documented and a certified bench stands behind your consultant.
Yes on full-time and part-time plans. Hourly and project work uses a named lead where possible.
Each holds a WiseTech CargoWise certification: Certified Operator, Specialist or Professional. We match the level to the work.
No minimum on hourly work. Full-time and part-time plans run monthly, [minimum term]. You can move between plans as your needs change.
Your consultant uses a standard CargoWise user with the security groups you approve in the walkthrough. Access is removed when work ends.
Yes - release testing on CargoWise Next, Neo setup for your customers, and moving your integrations to eAdaptor Next.