WiseTech Global is a major software solution provider for the logistics business. Their fundamental product, CargoWise One, is a comprehensive platform for simplifying and improving global supply chain operations.
CargoWise One is a cloud-based ERP that serves a diverse set of logistics organizations, including freight forwarders, customs brokers, 3PL providers, and transportation companies. It provides a comprehensive platform for managing multiple areas of logistics, including freight forwarding, customs clearance, warehousing, and transportation.
A US-based logistics firm that offers domestic transportation services experienced operational issues because the firm’s TMS and other necessary logistics functions were not integrated. Aiming at providing, for instance, timely and cost-effective solutions in different industries, the company needs a better system to serve its purpose. CargoWise was the perfect solution to address such issues since it offered an integrated system to deal with their logistics issues and coordinate them efficiently.
Challenges
Before working with Elicit Technology, the logistics organization faced several operational difficulties that impacted productivity, accuracy, and overall decision-making.
Lack of Unified Data: Another disadvantage is that the firm’s TMS was not fully integrated with CargoWise One, which caused data fragmentation and a lack of visibility in transportation, warehousing, and financial functions.
Manual Processes: Lack of integration meant that several activities like updating shipment details, invoicing, and tracking were done manually and were susceptible to error and time wastage.
Inefficient Decision-Making: Due to the lack of real-time data integration across the systems, the firm could not make decisions in real-time, which affected both its operations and its ability to make profits.
Solution Provided by Elicit Technology
To address these challenges, Elicit Technology presented a detailed plan for the integration of the firm’s TMS with CargoWise One.
Streamlining Data Flow
Elicit Technology made sure that information could be shared between the firm’s TMS and CargoWise One; thus, updates are made simultaneously in both systems. Orders, delivery schedules, and invoicing became integrated, as it kept an up-to-date and accurate record of the shipment schedules with every small detail of the invoice.
Automating Manual Processes
Some of the important activities, which the firm was able to automate through the integration include shipment update, invoicing, and reporting. This made it possible for the team to work smart rather than being bogged down with many procedural, time-consuming procedures. Automation also minimizes human errors, hence enhancing the stability of the system.
Improved Decision-Making
Since data becomes available in real-time across systems, the firm was better placed to make faster decisions. The integration offered real-time visibility across shipment tracking, management, reporting, and financial status, allowing the team to constructively address issues related to routes, timing, and expenses.
Results
Increased Data Accuracy: Every time the TMS was synchronized with the CargoWise, there was a decrease in the number of incidences of some information getting lost in the process, thus enhancing reporting and invoicing accuracy.
Improved Operational Efficiency: Management of manual was time-consuming and resource-intensive but through automation, the firm had more shipment capacity without occupying more time and resources.
Enhanced Decision-Making: Because the firm was able to have real-time data on transportation, warehousing, and finance, the firm was in a position to make better decisions and therefore enhance performance and profitability.
Conclusion
When integrating its TMS to CargoWise One, the U.S. logistics company enhanced its performance, accuracy of records, and decision processes. Having teamed up with Elicit Technology the firm was able to centralize its logistics, optimize its flows, and provide more value-added services for the customers in the competitive business environment.
If your logistics firm is struggling with disconnected systems, manual processes, or inefficient decision-making, contact Elicit Technology now to see how we can help revolutionize your logistics operations with CargoWise integration solutions!